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10. Cancellation and refunds

Mandatory consumer rights in the Regional Schedule take priority over this section.

10.1 Before work starts. If the Client cancels by email before the kickoff meeting and before any work has begun, the Provider refunds the amount paid, less non-refundable third-party costs already incurred for the Client.

10.2 After work starts. Payments cover work performed. If the Client cancels after work begins, the Provider keeps payment for work done and costs incurred up to cancellation and refunds any unused balance of the payment received. Completed and accepted milestones are not refundable.

10.3 Provider cancellation. If the Provider cannot perform, it refunds amounts paid for undelivered Services.

10.4 Refunds go back to the original payment method within 14 days of being approved, minus any currency conversion difference charged by the Client's bank.