Security incident response

• Containment/investigation scope defined by specialist
• Delivered and handed over by email, with a short summary of what was done

• No fixed recovery promise
• Anything not listed under “What’s included” is extra: buy the matching add-on in the store
• Taxes, third-party fees (hosting, domains, app-store accounts, licences, ad spend, AI usage) are paid by you

This service is priced after a short discovery. Buy Requirements discovery (T01): we review your needs by email and send a fixed scope and price you can then order online.

Hours are set in the discovery result.

Average estimate, not a fixed deadline. Time starts after we receive your materials. Third-party approvals (app stores, payment gateways, platforms) are outside it.

• Fill in the project form on your private order page (link in your confirmation email)
• One contact person who can approve work by email
• List of systems or devices in scope
• Confirmation you own them or may authorize the work
• Access is requested securely by email; never send passwords in the form
• Timely review of deliverables; timelines pause while we wait for materials

Who will contact me?

A team member emails you from admin@rundzee.com within 24 business hours of payment. Business hours are Manila time, Monday to Friday 9:00–18:00, excluding Philippine public holidays.

How do progress updates work?

You get an email at each stage: Received → Assigned → In progress → Review → Delivered. Your private order page shows the same timeline.

How do I send my files?

After payment you get a private link to a project form where you describe your goals and upload logos, pictures, text and documents.

What if I need more?

Buy the matching add-on in the store (for example extra pages, more hours or a care plan). Order online. Fixed price, written scope, progress updates by email.